Problems placing an order online?
Use the website order form below to report the problem
We’re not afraid to admit problems can occur from time to time when shopping online.
We want to make your experience as enjoyable and easy as you would like it to be. Should you have encountered a problem with any aspect of our site, we would appreciate your help in reporting the problem so we can address it, ensuring it doesn’t happen again.
In the case of a problem being encountered when you are placing an order, use the form below to tell us about your order and what happened.
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Website Technical Support
We have compiled a list of Frequently Asked and Answered Questions!
Please take time to read through these to troubleshoot any issues you may have with the Paper Themes website.
FAQ
Our FAQ's are divided into relevant sections so you can find your answer quickly -
Ordering Process
Christmas Card Pricing
Proofing
Paper Themes Website Security
Wording
Personalisation
Delivery
Charity Support
Ordering Process
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How can I place an order with Paper Themes?
You may place a Christmas Card order online at our Website, by post, phone or by fax.
Online » »
The easiest way to personalise and purchase your Christmas Card is online. In six easy steps you will be ready to checkout. Select your required Card design, greeting and typeface before entering your personal details. Confirm your details before adding your order to your basket and checkout! You can move back and forth between these stages before checking out so don’t worry should you want to change something. We use World Pay payment method, which accepts all major credit and debit cards and is secured with advanced SSL technology.
Please note: Online Payment is not available for customers outside of the UK due to various postal charges. If you are not based in the UK, and would like to enquire about prices then please contact or customer services on 0845 120 6004.
By post » »
Should you prefer not to order online, simply complete the order form clearly and send to:
Paper Themes Ltd, PO Box 280, Ilkley, Leeds, LS29 1DQ
Please include your Credit/Debit card details, or, if paying by Cheque/Postal Order please make payable to: Paper Themes Ltd.
By Email » »
If you would rather place your order by email then simply email us all your order details, including personalisation details. Soon as we have received your order we will confirm we have received it, before preparing your proofs.
To place an order for Christmas Cards, email us at sales@paperthemes.co.uk.
By Fax » »
Similar to email simply send us through your order request via fax on 0845 121 2089.
I’ve made a mistake and ordered my Cards, what should I do?
Don’t worry should you make a little mistake along the way. We will check and re-check your order to ensure complete accuracy. We understand sometimes mistakes can be made entering information online. With Paper Themes you will have plenty of opportunities to rectify an error.
I no longer want my Christmas Cards, what is your refund policy?
We will refund your payment in total without problem, providing you make us aware you no longer wish to purchase the cards before we have printed the final products.
I am not happy with my Christmas Cards I have just received. Can I have my money back?
We guarantee that you will be satisfied with the quality of all our products. Should you have any cause for dissatisfaction we will reprint or refund the cost of any product that fails to meet your quality expectations. Simply contact us within 21 days of delivery and return the items to us.
Can you print Christmas cards in a language other than English?
We can print your wedding stationery in a language other than English for a charge of £24.00 per item, which includes a free layout proof. Please provide the wording as a Microsoft Word document.
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Christmas Card Pricing
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Ive found a better price for same Card on another site, can you beat it?
We’re pretty sure the best value for money will be with us. Should you find the same card at a better price elsewhere we will definitely aim to beat their price, providing you can tell us where you found the card.
Do your Christmas cards come supplied with envelopes?
Envelopes are provided with all wedding invitations and evening invitations at no additional cost unless otherwise stated. Reply cards include envelopes flat printed with the return address on the front at no additional cost. Please ensure you include the return address in the space provided on the order form.
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Proofing process
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What is a proof?
Your proof will show you what your typeface, wording and card design will look like on your Christmas Card. See below for a better understanding of our proofing process.
How can I be sure my final Christmas Card wording will be correct?
We understand the ease at which a mistake can be made when entering information into a form. To give you peace of mind though, we go through an extensive "proofing process" to ensure that your cards arrive at your door exactly as you want them.
If at any stage in this process you want to make changes then that is no problem. Changes to the wording, typeface, text colour, personalized details or Card design can be made at any stage, without added cost.
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Website Security
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We take data protection very seriously. Any personal details we capture from you are used with complete discretion and for the sole purpose of processing your order. We do not pass your details onto any third parties. Please visit our Privacy Policies page for more information.
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Wording
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Can I use my own wording?
Yes, of course. The wording on your card is entirely up to you. Type your personal Christmas Greeting in at stage 2 of our ordering process. Wedding invitations, evening invitations, reply cards, thank you cards, order of service and menus can be printed in a choice of wording options, ink colours and lettering styles
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Personalisation of Cards
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Can I put my Company logo on my Christmas Cards?
Yes, no problem. Simply send us the image you wish to use and we can include in on your card for that extra personal touch!
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Delivery times
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How long will it take to receive my Christmas cards?
Generally your goods will be despatched 10-14 working days from receipt of your order. Your order will be delivered by courier and will require a signature, so choose your delivery address carefully (i.e. your work address may be better than your home). Despatch outside the UK mainland and Northern Ireland will be priced on application.
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Charity Donations
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How much money will go to my chosen charity?
10p from the sale of each card will go to your chosen charity. You can choose from one of our many wonderful charities. A full list of these can be seen on our hompage.
Should you still have an unanswered question please get in touch with us so we can help.
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Paper Themes Website Usage
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Screen resolutions
We recommend the Paper Themes site be viewed at a 1024 x 768 or higher screen resolution.
Internet browsers
For optimum viewing of Paper Themes we recommend you use one of the following browsers:
Windows 98 systems and above:
• Internet Explorer version 6 and above
• Mozilla Firefox 1.5 and above
Macintosh:
• Mozilla Firefox 1.5 and above
• Safari 2.0.4 and above
How do I check which browser version I’m using?
Windows 98 systems and above - From the menu bar click on:
• "Help: About Internet Explorer" or
• "Help: About Mozilla Firefox"
Macintosh systems - menu bar click on:
• "Firefox: About Mozilla Firefox"
• "Safari: About Safari"
Flash
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Our site requires flash. the site will function without it but if you have problems viewing some of our animations your missing out. If your browser does not support Flash, alternatives may be shown. If you have a version of Flash earlier than 6, please upgrade to the latest version by visiting this site:
This will ensure smooth running of our site animations for your pleasure!
JavaScript
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You must enable Javascript to experience the Paper Themes website. Please follow the steps outlined below -
If your browser does not support Javascript we strongly advise you to upgrade your browser. Please see below for details on how to do this.
Enabling Javascript
Internet Explorer (6.0) or above
1. Select 'Tools' from the top menu
2. Choose 'Internet Options'
3. Click on the 'Security' tab
4. Click on 'Custom Level'
5. Scroll down until you see section labled 'Scripting'
6. Under 'Active Scripting', select 'Enable' and click OK
Netscape Navigator (4.8)
1. Select 'Edit' from the top menu
2. Choose 'Preferences'
3. Choose 'Advanced'
4. Choose 'Scripts & Plugins'
5. Select the 'Enable JavaScript' checkbox and click OK
Mozilla Firefox (1.0) or above
1. Select 'Tools' from the top menu
2. Choose 'Options'
3. Choose 'Web Features' from the left navigation
4. Select the checkbox next to 'Enable JavaScript' and click OK
Mozilla Firefox (1.5)
1. Select 'Tools' from the top menu
2. Choose 'Options'
3. Choose 'Content' from the top navigation
4. Select the checkbox next to 'Enable JavaScript' and click OK
Apple Safari (1.0)
1. Select 'Safari' from the top menu
2. Choose 'Preferences'
3. Choose 'Security'
4. Select the checkbox next to 'Enable JavaScript'
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How do I upgrade my browser and browser encryption?
We highly recommend using Mozilla Firefox over any other browser. To upgrade to the latest version of Mozilla Firefox go to:
http://www.mozilla.org/products/firefox
If you prefer Internet Explorer go to
http://www.microsoft.com/ie
It is also recommended to install any updates from Windows Update (www.windowsupdate.com)
To upgrade to the latest version of Safari and security updates on Macintosh go to:
http://www.apple.com/support/safari
Please check your system requirements of the update to ensure that your computer system will be able to accept the upgrade!
Ensuring you have the latest site from Paper Themes
We constantly update our Paper Themes Christmas site and it is important that the latest information from Paper Themes is downloaded by your web browser.
In order for you to view the latest version of our site it is important to follow the steps below.
Below are instructions on how to clear your temporary internet files, otherwise known as your browser cache, and how to set your browser to check for the latest information with every visit to the page.
Internet Explorer 6 or above:
Hold down CTRL and press F5 on the keyboard
OR
For Complete Clearing:
Microsoft instructions here
• click on "Tools"
• "Internet Options"
• Under the title 'Temporary Internet files' click on "Delete Files"
TIP: If you have stored web pages for offline viewing, check "Delete all offline content"
When using Paper Themes, we also recommend you set your browser to check for the latest files with every visit to the page. Please follow the simple instructions from Microsoft about how to set this.
Firefox:
Hold down CTRL and press F5 on the keyboard
OR
For Complete Clearing: From the browser menu, select Tools > Options > Privacy > Cache and select Clear
Safari:
Select Safari > Reset Safari and click Reset to confirm
OR
Select Safari > Empty Cache.
Cookies
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To use the Paper Themes website you will need to enable cookies in your web browser. Below are some basic instructions to help you enable cookies in your browser, should you wish to do so.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, as well as to provide business and marketing information to the owners of the site. Cookies cannot be used to run programs or deliver viruses to your computer.
You may want to view our privacy policies.
Microsoft Internet Explorer 6
I.E. 6 has two different places where cookie options can be adjusted, and both of these need to be set to "accept cookies". Open the Tools menu and select "Internet options". Both the Security Tab Options and the Privacy Tab options need to be set to accept cookies (the Privacy Tab is new to I.E. 6).
Security Tab: With the "Internet Zone" selected, the Security Level for this zone should be set to a maximum setting of "Medium". (It can be less - but it provides less safeguards)
Privacy Tab: To change the settings for all websites: Go to the "Privacy" tab. Click on the "Advanced" button. Tick the "Override automatic cookie handling" box. Select the "Accept" option for both First-party and Third-party cookies and tick the "Always allow session cookies" box. Click "OK". Click "OK" again.
Microsoft Internet Explorer 5
On the menu bar, click the Tools and select "Internet Options..." When the Internet Options screen opens, select the "Security" tab. Select "Custom Level". Scroll down to the Cookies section. Ensure that cookies are enabled to be stored and allowed on session level. Click the "OK" button to close the Security Settings screen and "OK" again to close the Internet Options screen and return to the browser.
Mozilla Firefox for Windows 1.0 or above
• On the menu bar select "Tools"
• Click "options"
• Within options select the "Privacy" tab
• Within the privacy tab click "cookies"
• Tick the "Allow sites to set cookie" check box
• Click "Ok" to confirm changes
Mozilla Firefox for Machintosh 1.0 or above
• click the "Firefox" menu
• select "Preferences"
• select "Privacy" tab
• select "Cookies" tab
• tick "Allow sites to set cookies" check box
• click "Ok" to confirm changes
• If your browser is an earlier version than those above, we recommend you upgrade your browser.
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We recommend using Firefox for optimum use of our website 
